Privacy policy

Roboi Shop – shop.roboi.ai
Operated by Roboi Private Limited
Effective Date: 21-05-2026

1. Introduction

This Privacy Policy explains how Roboi Private Limited (“Roboi”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your information when you access or use:

Roboi Shop
Roboi.ai
Related applications, services, products, and support platforms

Roboi Shop is an e-commerce platform focused on AI, robotics, edge computing, NVIDIA products, robotics hardware, and related technology products.

By using our Platform, you agree to the practices described in this Privacy Policy.

2. Company Information

Roboi Private Limited
Website: Roboi.ai
Store: Roboi Shop
Email: privacy@roboi.ai

Roboi follows industry-standard information security and compliance practices, including:

ISO 27001
SOC 2 Type II

3. Information We Collect

We may collect the following categories of information:

a. Personal Information

Including but not limited to:

Name
Email address
Phone number
Billing and shipping address
Company details
GST information
Payment-related information

b. Account Information

When you create an account:

Login credentials
Order history
Saved preferences
Support interactions

c. Technical and Device Information

Automatically collected information may include:

IP address
Browser type
Device identifiers
Operating system
Access timestamps
Cookies and analytics data

d. Transaction Information

Including:

Products purchased
Order values
Payment status
Shipping details
Refund and return history

e. Communication Data

Including:

Customer support conversations
Emails
Feedback forms
Product inquiries

4. How We Use Your Information

We use collected information for purposes including:

Processing and fulfilling orders
Providing customer support
Managing accounts and transactions
Shipping and logistics coordination
Fraud detection and prevention
Improving platform performance
Product recommendations
Compliance and legal obligations
Security monitoring and auditing
Internal analytics and reporting

We may also use information to communicate:

Order updates
Service announcements
Product availability
Promotional offers (where permitted)

5. Payment Information

Payments on the Platform are processed through authorized third-party payment processors and gateways.

Roboi does not store complete payment card details on its own servers.

Payment providers may independently process your information according to their own privacy policies.

6. Cookies and Tracking Technologies

We may use:

Cookies
Session identifiers
Analytics tools
Performance monitoring technologies

These technologies help us:

Improve website functionality
Analyze traffic and usage trends
Remember user preferences
Enhance security and fraud detection

You may disable cookies through your browser settings; however, some functionality may be affected.

7. Information Sharing and Disclosure

We do not sell personal information.

We may share information with:

a. Service Providers

Such as:

Payment processors
Shipping partners
Cloud hosting providers
Customer support platforms
Analytics providers

b. Legal and Regulatory Authorities

Where required:

By law
Court orders
Government requests
Compliance obligations

c. Business Transfers

In connection with:

Merger
Acquisition
Corporate restructuring
Asset sale

All such disclosures are subject to appropriate confidentiality and security measures.

8. International Transfers

Your information may be processed or stored in India or other jurisdictions where our service providers operate.

By using the Platform, you consent to such transfers, storage, and processing.

We take reasonable measures to ensure appropriate data protection standards are maintained.

9. Data Security

Roboi implements reasonable technical, organizational, and administrative safeguards to protect information against:

Unauthorized access
Disclosure
Alteration
Destruction
Misuse

Our security practices align with industry frameworks including:

ISO 27001
SOC 2 Type II

Security measures may include:

Access controls
Encryption
Monitoring systems
Vulnerability assessments
Incident response procedures

However, no online platform can guarantee absolute security.

10. Data Retention

We retain information:

As long as necessary for business purposes;
To comply with legal obligations;
To resolve disputes;
To enforce agreements.

Retention periods may vary depending on:

Nature of the data
Applicable regulations
Operational requirements

11. Your Rights

Subject to applicable law, you may have rights to:

Access your information
Correct inaccurate information
Request deletion of information
Withdraw consent where applicable
Object to certain processing activities

To exercise such rights, contact:
privacy@roboi.ai

We may verify your identity before processing requests.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, products, or services.

Roboi is not responsible for:

Third-party privacy practices
External content
Independent security measures

Users should review the privacy policies of third-party platforms separately.

13. Children’s Privacy

The Platform is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor without proper authorization, we may delete such information.

14. Marketing Communications

Users may receive:

Promotional emails
Product updates
Technical announcements
Event invitations

You may opt out of marketing communications through:

Email unsubscribe links
Contacting us directly

Operational or transactional communications may still be sent where necessary.

15. Compliance and Legal Basis

Roboi processes information in accordance with applicable laws and regulations, including:

Indian data protection laws
Contractual obligations
Security and compliance requirements

Where applicable, processing may be based on:

Consent
Contract performance
Legal obligations
Legitimate business interests

16. Changes to This Privacy Policy

Roboi may update this Privacy Policy periodically.

Updated versions will be posted on:
Roboi Shop

Continued use of the Platform after updates constitutes acceptance of the revised policy.

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Roboi Private Limited
Email: privacy@roboi.ai
Website: Roboi.ai
Store: Roboi Shop