Shipping policy

Roboi Shop – shop.roboi.ai
Operated by Roboi Private Limited
Effective Date: 21-05-2026

1. Introduction

This Shipping Policy outlines the shipping, delivery, handling, and logistics practices applicable to products purchased through:

Roboi Shop

The Platform is operated by Roboi Private Limited (“Roboi”, “Company”, “we”, “our”, or “us”).

By placing an order on the Platform, you agree to this Shipping Policy.

2. Product Availability

Roboi Shop offers a range of:

NVIDIA hardware and AI computing products
Robotics systems and accessories
Edge AI devices
Embedded electronics
AI development kits
Industrial and enterprise technology products

Certain products may:

Be sourced from third-party manufacturers, distributors, or international suppliers;
Require procurement after order confirmation;
Be imported based on customer demand;
Be subject to manufacturer allocation and inventory availability.

As a result, product availability and shipping timelines may vary.

3. Shipping Timelines

Estimated shipping timelines displayed on the Platform are indicative only and not guaranteed.

Shipping timelines may vary due to:

Manufacturer production schedules;
Third-party supplier dependencies;
International logistics conditions;
Customs clearance procedures;
Regulatory approvals;
High demand or inventory shortages;
Weather conditions or force majeure events.

Customers acknowledge and agree that delays may occur beyond Roboi’s reasonable control.

4. Order Processing

Orders are generally processed after:

Successful payment confirmation;
Fraud and security verification;
Inventory or supplier confirmation.

Processing timelines may vary depending on:

Product category;
Import requirements;
Customization requests;
Enterprise or bulk order requirements.

Roboi reserves the right to delay shipment where additional verification is required.

5. Shipping Partners

Roboi may use:

Domestic courier partners;
International logistics providers;
Freight and cargo services;
Manufacturer-direct shipping arrangements.

Shipping providers are selected based on:

Product type
Delivery location
Packaging requirements
Transit safety

Tracking details may be shared where available.

6. Delivery Delays

Since many products are dependent on third-party manufacturers, suppliers, and international logistics channels, delays may occur.

Examples include:

NVIDIA product shortages or allocation delays;
Robotics hardware production delays;
Customs inspections;
Import/export restrictions;
Supplier-side dispatch delays;
Carrier operational issues.

Roboi shall not be held liable for delays caused by:

Third-party manufacturers;
Logistics providers;
Customs authorities;
Government actions;
Events beyond reasonable control.

Customers agree that shipping and delivery timelines are estimates only.

7. International Shipping

Roboi may ship products internationally subject to applicable laws and logistics feasibility.

For international orders:

Customers are responsible for import duties, customs charges, taxes, and local compliance requirements;
Customs clearance timelines may vary;
Delivery schedules are dependent on destination country regulations.

Roboi is not responsible for:

Customs-related delays;
Seizures due to local import restrictions;
Additional import costs imposed by authorities.

8. Risk and Ownership

Risk of loss or damage passes to the customer:

Upon delivery to the shipping carrier; or
Upon confirmed delivery to the customer, depending on the applicable shipment arrangement.

Customers are responsible for inspecting packages upon delivery.

Any visible damage or missing items should be reported within 48 hours of delivery.

9. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate shipping details.

Roboi shall not be responsible for delays or losses caused by:

Incorrect addresses;
Recipient unavailability;
Delivery refusal;
Incomplete contact information.

Additional shipping charges may apply for reattempted deliveries or address corrections.

10. Delayed Shipments and Refunds

In cases where shipping or delivery is delayed:

Roboi will make reasonable efforts to provide updates;
Customers may contact support for order status assistance.

Refunds, cancellations, returns, or replacements shall be governed strictly by the applicable:

Refund & Return Policy

Roboi Shop

Approval of refunds or cancellations for delayed shipments shall be at Roboi’s discretion and subject to supplier, logistics, and procurement status.

11. Partial Shipments

Orders containing multiple items may be:

Shipped separately;
Delivered in multiple consignments;
Sourced from different suppliers or warehouses.

Customers may receive products on different dates depending on availability.

12. Packaging and Handling

Roboi takes reasonable precautions for safe packaging of electronic and robotics products.

However, customers are advised to:

Handle products carefully;
Follow manufacturer installation guidelines;
Use qualified technical personnel where required.

Roboi shall not be responsible for damage caused after delivery due to improper handling or installation.

13. Force Majeure

Shipping timelines may be affected by events beyond Roboi’s reasonable control, including:

Natural disasters
War or political instability
Pandemic-related disruptions
Cyber incidents
Labor shortages
Port congestion
Transportation interruptions

Under such circumstances, delivery obligations may be suspended or delayed.

14. Changes to This Policy

Roboi reserves the right to update or modify this Shipping Policy at any time without prior notice.

Updated versions will be posted on:
Roboi Shop

15. Contact Information

For shipping-related assistance, please contact:

Roboi Private Limited
Email: support@roboi.ai
Website: Roboi.ai
Store: Roboi Shop